One of the things I was concerned about with Autotask as I selected it over ConnectWise for our PSA solution was a weaker CommunITy. After immersing myself in Autotask I was thrilled with the CommunITy of people I met with Mark Crawl at the head of them. Mark Crawl has left Autotask. I wish Mark all the best in his future endeavors and look forward to learn about all the new changes in Autotask at CommunITy live this year.
Jay McBain is the new leader of the Autotask pack. To get a better idea of his vision take a look at his writings:
CommunITy
http://jaymcbain.blogspot.com/2010/04/growing-importance-of-communities.html
Marketing
http://jaymcbain.blogspot.com/2010/05/dandelions-and-blowfishthe-future-of.html
BK