Bob Vogel at Autotask did a FANTASTIC piece on how companies that provide a fantastic service can sell MSP services through incidents to build trust.
Here is a link to the recorded event.
And a copy of the slides:
http://www.slideshare.net/BobVogel/autotask-performance-itwebinarfinal.
BK
About Brian Kerhin
Brian Kerhin is the founder and President of Byte Harmony, Inc.
Brian attended college at Iowa State University in Ames Iowa where he earned a Bachelor of Science degree in Computer Engineering. Brian focused on software development and network administration while in college also doing a 4 year internship for Wandling Engineering doing 3d animation, designing and implementing their network and networks of their clients.
Upon completing his degree he returned home and took a position as Network Administrator for Steel Craft Corporation (Hartford Steel Craft, Snoway International and Hartford Finishing) in Hartford, Wisconsin. Brian left Steel Craft Corporation to devote his full time and attention to Byte Harmony.
Byte Harmony has provided computer services out of the Milwaukee area since 2001. Services include computer support (MSP, T&M, Project, Consultation), telecommunications support and outsourcing, Internet hosting and web development.
