Author Archives: Brian Kerhin

About Brian Kerhin

Brian Kerhin is the founder and President of Byte Harmony, Inc. Brian attended college at Iowa State University in Ames Iowa where he earned a Bachelor of Science degree in Computer Engineering. Brian focused on software development and network administration while in college also doing a 4 year internship for Wandling Engineering doing 3d animation, designing and implementing their network and networks of their clients. Upon completing his degree he returned home and took a position as Network Administrator for Steel Craft Corporation (Hartford Steel Craft, Snoway International and Hartford Finishing) in Hartford, Wisconsin. Brian left Steel Craft Corporation to devote his full time and attention to Byte Harmony. Byte Harmony has provided computer services out of the Milwaukee area since 2001. Services include computer support (MSP, T&M, Project, Consultation), telecommunications support and outsourcing, Internet hosting and web development.

See you at the Chicago ASCII Summit!

Posted on June 16, 2011 by Brian Kerhin

Brian will be attending the Chicago ASCII summit and The MSP MASTERY Event being put on by Stu and Stu in Chicago with Randolph Carnegie. Hope to see you there! Continue reading →

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April / June Autotask Release notes

Posted on June 9, 2011 by Brian Kerhin

My overview on the April and June Autotask feature release. Continue reading →

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Autotask Milwaukee Area Users Group Begins

Posted on June 2, 2011 by Brian Kerhin

I created group Autotask NYC Area User Group on Linkedin. Continue reading →

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QuoteWerks AT Extension x64 and x86, node supported

Posted on May 31, 2011 by Brian Kerhin

This article is for people who use the Autotask Extension provided by Autotask, not QuoteWerks. The training material from Autotask assumes you have a single PC running Quotewerks. We don’t, we have a server install with nodes. (this works fantastic by the way). This install type is not supported by the Autotask instructions. Continue reading →

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Quoting Options for Autotask – QuoteWerks

Posted on May 29, 2011 by Brian Kerhin

A look outside the boundaries of Autotask at QuoteWerks. How one of the most widely used quote / proposal tools in the world integrates with Autotask. Continue reading →

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Brian Kerhin Presents at Autotask CommunITy Live 2011

Posted on May 23, 2011 by Brian Kerhin

Automation and efficiency are key elements why companies use Autotask. Brian’s presentation at Autotask’s world conference does highlights how to accomplish key elements of the program. Continue reading →

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Byte Harmony Inc. Earns Industry Credential for Managed IT Services Providers

Posted on May 16, 2011 by Brian Kerhin

The CompTIA MSP Partners Trustmark is a vendor neutral, business-level credential, designed to qualify and differentiate organizations providing remote IT services via a managed service business model. Continue reading →

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Quoting Options for Autotask – Autotask Quotes

Posted on April 29, 2011 by Brian Kerhin

Best practices and limitations associated with the Quoting tool integrated into Autotask. Continue reading →

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LabTech Autotask Upgrade in Development Now

Posted on April 15, 2011 by Brian Kerhin

LabTech Autotask integration improvement details and time frame Continue reading →

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Building Trust by NOT Selling / Pushing MSP Out of the Gate

Posted on April 13, 2011 by Brian Kerhin

Using Autotask incidents as a short term tool you can build your relationship with a client into an MSP Contract. Continue reading →

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